Accessibility Statement

Crédit Agricole CIB undertakes to make its website accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

To this end, it shall implement the strategy and actions detailed in its multi-year plan which is currently being drawn up.

This accessibility statement applies to the Optimall website.

Compliance Status

The Optimall website is not compliant with RGAA 4.1 due to the non-conformities and exceptions listed below.

Test results

The compliance audit carried out by Ipedis reveals that the compliance rate is 32.35%:

  • 22 compliant criteria
  • 46 non-compliant criteria
  • 38 non-applicable criteria

Non-accessible Content

The contents listed below are not accessible for the following reasons.

Non-compliance

Several elements of non-compliance are described in this document, some of which are recurrent on several pages:

  • Images do not have relevant alternatives.
  • Some decorative images are not ignored by screen readers.
  • The textual alternatives of some informative images are not relevant.
  • Some complex images do not provide a detailed description.
  • Some information is conveyed by color only.
  • Some texts have insufficient contrast with their background.
  • Some components or graphic elements have insufficient contrast with their background.
  • Some media (audio, video) do not have text transcripts or audio descriptions.
  • Some media (video, audio) are not clearly identifiable as such by the screen reader.
  • Some layout tables become incomprehensible once linearized.
  • The labels of some links and their context do not make their function or destination clear.
  • Some links do not have a label.
  • Some interface components are not compatible with screen readers.
  • Some interface components are not operable via keyboard.
  • Some status messages are not properly conveyed to the screen reader.
  • Some pages have invalid source code: writing rules, opening, closing and nesting of elements, uniqueness of id attributes.
  • Some default languages are not relevant.
  • The titles of some pages are not relevant.
  • Some language changes are not indicated in the source code (lang attribute).
  • Some HTML tags are used only for visual presentation purposes.
  • On some pages, information is not properly structured with headings (h1, h2, etc.).
  • On some pages, the document structure is not coherent (landmark regions).
  • Some lists are not marked up as such.
  • Some quotations are not marked up as such.
  • Some information disappears when CSS is disabled.
  • Some information becomes incomprehensible when CSS is disabled.
  • Some texts become unreadable when font size is increased to 200%.
  • Some CSS declarations for background and font color are missing.
  • Some non-obvious links are not highlighted with contrasting color and display changes on keyboard focus or mouse hover.
  • On some elements, focus is not visible during keyboard navigation.
  • Some invisible content is unnecessarily conveyed by the screen reader.
  • Some information is conveyed only by shape, size, or position.
  • Part of the content is hidden when the screen width is 320 px.
  • Changing text spacing properties hides content or breaks functionality.
  • Some content appearing on focus or hover is not controllable by the user.
  • Some form fields do not have labels.
  • Some form fields have irrelevant labels.
  • Some form fields of the same type are not grouped.
  • Some field groupings do not provide a legend.
  • Some pages do not provide at least two navigation systems (menu, site map, search...).
  • Some page regions are not marked up as such.
  • On some pages, there is no direct link to the main content.
  • On some pages, the tab order is not coherent.
  • Some pages contain keyboard traps.
  • Some office documents are not accessible and have no alternative.
  • Some content is no longer accessible when the screen orientation changes.

Derogations for disproportionate burden

No derogation identified.

Content not subject to the obligation of accessibility

No content not subject to the obligation of accessibility.

Preparation of this accessibility statement

This statement was made on 10/28/2025.

Technologies used for the website development:

  • HTML5
  • CSS
  • JavaScript

The tests of the web pages were performed with the following combinations of user agents and screen readers:

  • NVDA with Google Chrome

The following tools were used during the evaluation:

  • WCAG Contrast checker
  • PDF Accessibility Checker (PAC) 2024

Pages of the website that were subject to compliance verification:

  • Public Homepage
  • Homepage
  • Power of Attorney
  • Highlights
  • Requests
  • New requests

Feedback and Contact

If you are unable to access any content or service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another form.

Contact the communication department of Crédit Agricole CIB at the following email address: externalcommunications@ca-cib.com

Contact Channels

This procedure is to be applied in the following case:

You have reported to the website manager a lack of accessibility that prevents you from accessing any of the content or services of the portal and you have not received a satisfactory response.

  • Write a message to the Defender of Rights
  • Contact the Advocate's delegate in your region
  • Send a mail by post (free of charge, do not put a stamp)
    Défenseur des droits
    Libre réponse 71120
    75342 Paris CEDEX 07

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